Tracking codes explained

blue arrow Post Office, Speed Services Couriers, XPS and PX clients can SMS the tracking number of the parcel to 35277 and will receive an SMS with the location of the parcel.

blue arrow Secure Mail clients can SMS the tracking number of the parcel to 32932 and will receive an SMS with the location of the parcel.

blue arrow Please mail your tracking number to info@cfgrp.co.za if you cannot find your parcel.

Comment
Explanation

AT OFFICE OF EXCHANGE OUT

The item is at the national office of exchange and is on its way out.

AT OFFICE OF EXCHANGE IN

The item is at the national office of exchang.e

AT DELIVERY OFFICE IN

The item is at the destination post office.

ATTEMPTED DELIVERY

First notification to client.

AT CUSTOMS

Item held at Customs. Please contact Customs on +27 11 961 6000 or if requested, send your invoice or proof of purchase to jimcinvoicerequired@postoffice.co.za

BULK ACCEPTANCE

Bulk mailer items acceptance scans.

COMMENT, DISPATCH NUMBER

Comment left by scanner with a dispatch number.

COMMENT

Comment left by scanner.

CARD LEFT

A card was left for the client.

DOC CALL

Item was recalled (eg. misrouted or delayed etc.).

DETENTION NOTICE

SARS/Customs requires proof of purchase or invoice to clear the item - Please email the invoice to jimcinvoicerequired@postoffice.co.za

DELIVERED

Items has been delivered to client.

FINAL DELIVERY

Final notification to client.

FINAL NOTIFICATION

Final notification sent to client.

FIRST NOTIFICATION

First notification to collect item sent to client.

HELD AT CUSTOMS

Customs is busy with assessment of your item.

ITEM OUT POSTOFFICE

Item left original post office.

INSERT ITEM INTO BAG IN

Item was accepted at original post office.

INSERT ITEM INTO BAG OUT

Item was inserted into a bag and is on its way out.

IN TRANSIT

Item on its way to the destination office.

IN OFFICE

Item at destination office.

INCOMING INTERNATIONAL

Item at International Mail Centre.

OTHER

Personnel who should deliver the item, can leave a comment on why the item was not delivered.

RETURN ITEM FROM CUSTOMS

The item is in process for inspection/assessment at the International Mail Centre.

RETURN TO SENDER

The item has been returned to the sender.

RETENTION

Item withheld/ in retention.

SENT TO DEL OFFICE IN

Item was sent to destination post office.

TO CUSTOMS

Item at Department of Customs for inspection at International Mail Centre.

TO DOH

Item at Department of Health for inspection at International Mail Centre.

blue arrow Please mail your tracking number to info@cfgrp.co.za if you cannot find your parcel.