Please find a list of frequently asked questions below. Each have a link to the answer to that question. If you are unable to find what you are looking for below, please feel free to email your question to the following email address for assistance:INFO@CFGRP.CO.ZA
• To which destinations are deliveries made?
• When will it get there?
• How much will it cost?
• Do you have insurance?
• Do you courier this type of goods?
• Do you supply P.O.D's?
• Can you pack my parcel?
• Will my parcel be there tomorrow?
• When did my parcel get there?
• Do you collect after hours?
• Can I collect from your branch?
• Can it still be there today?
• What flight will it be on?
• Do you deliver tenders?
• Do you collect from security?
• What type of goods do you not courier?
• Does XPS deliver overnight, nationally?
• Can XPS guarantee an overnight service?
• Does XPS offer a same day service countrywide?
• Does XPS collect Cross Border parcels?
XPS have an extensive network of 26 branches in Southern Africa and it delivers to most towns. In partnership with other global carriers it delivers to almost any major destination worldwide.
BACK TO TOP >>>
Depending on the urgency of your shipment XPS can deliver overnight by 8h00, 10h30 and 17h00. Their economy service will be delivered within 48 hours. If it is more urgent and depending on location they can deliver on the same day.
BACK TO TOP >>>
You can calculate the cost for a shipment by using the Quotation Engine.
For more information please refer to the Quote Wizard
BACK TO TOP >>>
XPS offers liability cover as an option on any shipment.
For more information please refer to our Products & Services
BACK TO TOP >>>
The Customer Service Centre can assist you with this type of information. 0860 000 977 or +27(11)961-3030 or alternatively contact your local branch.
BACK TO TOP >>>
XPS provides electronic P.O.D's on line or can supply an imaged copy on request.
BACK TO TOP >>>
In conjunction with a partner XPS offers packaging solutions to individual companies. For ad hoc parcels the packaging is the senders responsibility.
BACK TO TOP >>>
XPS have a proud on time delivery record in excess of 98.8 %.
BACK TO TOP >>>
By using the tracking facility you can follow every step your shipment made through the XPS network including delivery times and who signed for the shipment.
BACK TO TOP >>>
XPS offers a 24 hour service at a premium.
BACK TO TOP >>>
XPS offers a hold-for-collection service at its branches. It does not, however, stage large volumes of freight.
For more information please refer to our Products & Services
BACK TO TOP >>>
XPS offers a Sameday service between major centers. It also offers drive away options depending on geographical location and distance.
For more information please refer to our Products & Services
BACK TO TOP >>>
XPS lodges the shipments on the first available flight. Please note that a time window of one hour is required when lodging or receiving parcels from airports.
For more information please refer to our Products & Services
BACK TO TOP >>>
XPS delivers all kinds of urgent documentation where positive POD is essential.
For more information please refer to our Products & Services
BACK TO TOP >>>
XPS delivers and collects from security when requested. Please ensure that you stipulate this service when placing a collection request.
For more information please refer to our Products & Services
BACK TO TOP >>>
The dangerous goods described in (a) through to (h) may not be carried on aircraft under any circumstances:
a) Explosives which ignite or decompose when subjected to a temperature of 75*C (167*F) for 48 hours.
b) Explosives containing both chlorates and ammonium salts.
c) Explosives containing mixtures of chlorates with phosphorus.
d) d) Solid explosives, which are classified as extremely sensitive to mechanical shock.
e) Liquid explosives that are classified as moderately sensitive to mechanical shock.
f) Any article or substances, presented for transport, which is liable to produce a dangerous evolution of heat or gas under the conditions normally encountered in air transport.
g) Flammable solids and organic peroxides having, as tested, explosive properties and which are packed in such a way that the classification procedure would require the use of an explosives label.
h) The dangerous goods listed in Table 2.1.A (under IATA regulations) are forbidden in aircraft under any circumstances. It must be noted, however, that it is impossible to list all dangerous goods, which are forbidden in aircraft under any circumstances. Therefore, it is essential that appropriate care be exercised to ensure that no such goods be offered for transport.
BACK TO TOP >>>
It does cover all major centers and regional offices. (See Branch Map)
BACK TO TOP >>>
It can guarantee an overnight service, provided the customer correctly fills out all documentation. The package must fit in with the specified dimensions and there must be no unforeseen environmental or criminal hindrances.
BACK TO TOP >>>
It only offers a same day service to main centers depending on flight availability.
BACK TO TOP >>>
It does deliver parcels cross border, unfortunately it does not offer a cross border collection service.
BACK TO TOP >>> |